Our services
Trainings
Assissa offers a wide range of legally recognized training courses in responsible gaming and addiction prevention. Our programs combine current knowledge, practical experience, and personal reflection, so employees know not only what to do but also why it's important.
The training courses are developed and delivered by experienced trainers and instructors, ensuring they align with both legal requirements and daily practice. This creates a learning experience that solidifies knowledge, influences behavior, and reinforces responsibility.
We offer both e-learning and classroom training, targeting various roles within the organization—from frontline employees to management and responsible gaming experts.
Assissa supports organizations worldwide in developing, implementing, and strengthening responsible gaming policies. Our consultancy focuses on sustainable strategies that comply with laws and regulations, but above all, with your organization's values and the needs of players.
We help providers, industry associations, and governments translate policy into practical, workable solutions—from prevention programs and internal training to audits and improvement processes.
In addition to our advisory work, we are actively involved in knowledge development and international collaboration. For example, Assissa organizes the biennial multi-day conference of the European Association for the Study of Gambling (EASG), where researchers, policymakers, and professionals gather to share insights and explore new directions.
Our strength lies in connecting science, practice and humanity — always with the aim of embedding responsible gaming at every level of the organization.
Consultancy
Assissa conducts independent audits within international Responsible Gambling Frameworks, including those of G4, the European Lotteries (EL), the European Casino Association (ECA) and the World Lottery Association (WLA).
Our audits focus on responsible gaming – ensuring that policy, processes, and practices are balanced and truly contribute to player protection.
With our industry knowledge and years of experience, we help organizations not only meet the requirements of their certification program but also grow further in integrity, care, and social responsibility.
An audit provided by Assissa is therefore more than just a test: it is an opportunity to gain insight, learn and structurally strengthen the quality of responsible gaming.
Auditing
Guidelines
Professional support for Responsible Gambling conversations
Our Helpline & Service Desk offers direct, expert support in situations where risky gambling behavior may be present or where further investigation is required.
Trained prevention experts answer calls personally and with care, ensuring that every report is handled professionally, empathetically, and in accordance with agreed procedures.
Parts of the service
- Research into the origin of triggers
- Responsible Gambling Check-in
- Responsible Gambling Consultations