Cancellation policy

As also described in the general terms and conditions of Assissa Consultancy Europe, which were established on October 31, 2025.

The full version of the terms and conditions can be found here.

PAYMENT

After the course has taken place, the client will receive an invoice. The payment term is 30 days. If payment is not received, Assissa Consultancy Europe is entitled, after two subsequent requests, to transfer the claim to a debt collection agency. The client will be responsible for the collection costs.


CANCELLATION BY CLIENT

After the client has placed the order with Assissa, the following conditions apply.


  • In case of cancellation up to 6 weeks before the start date of the training/course: no costs
  • In case of cancellation between 6 and 3 weeks before the start date of the training/course: 50% of the training/course costs
  • In case of cancellation within 3 weeks before the start date of the training/course:
  • 100% of the training/course costs, if no alternative dates are determined
  • 60% for training provided on location
  • 50% of the training/course costs, if alternative dates are also determined


The reason for cancellation does not play a role in the cancellation policy.


In all cases the following also applies:


  • Any expenses already incurred and not refundable (e.g. hotel reservations and transport tickets) will be charged to the client in all cases.
  • Assissa will deliver the agreed-upon course or training in accordance with the agreements made. If the client cancels participation after planning or preparations have taken place, all costs incurred and time reserved remain fully payable.
  • An individual participant can be replaced at any time by another employee of the same company without additional costs.


CANCELLATION FROM ASSISSA CONSULTANCY EUROPE

  • Assissa reserves the right to cancel the training in the event of unforeseen circumstances or force majeure.
  • In the event of illness of the trainer/instructor, Assissa will initially seek a replacement. If this is not possible, the course may be canceled. This will be communicated to the client as soon as possible.


The following applies to open enrollment courses:

  1. Open enrollment classroom training/courses may be canceled if there are insufficient participants.
  2. The minimum number of participants for an open enrollment course to proceed is 4
  3. If the training is cancelled, Assissa Consultancy Europe will inform the client as soon as possible, but no later than 14 days before the start.