General terms and conditions

Assissa Consultancy Europe's Terms and Conditions were established on October 31, 2025.


THE TRAINING

The course materials required for the course are provided partly by Assissa Consultancy Europe and partly by the participants themselves. This is indicated in the course information. The course's purpose and intended outcome are clearly described in the course information. The course fees are listed on the website for each course.


PAYMENT

After the course has taken place, the client will receive an invoice. The payment term is 30 days. If payment is not received, Assissa Consultancy Europe is entitled, after two subsequent requests, to transfer the claim to a debt collection agency. The client will be responsible for the collection costs.


CANCELLATION BY CLIENT

After the client has placed the order with Assissa, the following conditions apply.


  • In case of cancellation up to 6 weeks before the start date of the training/course: no costs
  • In case of cancellation between 6 and 3 weeks before the start date of the training/course: 50% of the training/course costs
  • In case of cancellation within 3 weeks before the start date of the training/course:
  • 100% of the training/course costs, if no alternative dates are determined
  • 60% for training provided on location
  • 50% of the training/course costs, if alternative dates are also determined


The reason for cancellation does not play a role in the cancellation policy.


In all cases the following also applies:


  1. Any expenses already incurred and not refundable (e.g. hotel reservations and transport tickets) will be charged to the client in all cases.
  2. Assissa will deliver the agreed-upon course or training in accordance with the agreements made. If the client cancels participation after planning or preparations have taken place, all costs incurred and time reserved remain fully payable.
  3. An individual participant can be replaced at any time by another employee of the same company without additional costs.


CANCELLATION FROM ASSISSA CONSULTANCY EUROPE

  • Assissa reserves the right to cancel the training in the event of unforeseen circumstances or force majeure.
  • In the event of illness of the trainer/instructor, Assissa will initially seek a replacement. If this is not possible, the course may be canceled. This will be communicated to the client as soon as possible.


The following applies to open enrollment courses:

  1. Open enrollment classroom training/courses may be canceled if there are insufficient participants.
  2. The minimum number of participants for an open enrollment course to proceed is 4
  3. If the training is cancelled, Assissa Consultancy Europe will inform the client as soon as possible, but no later than 14 days before the start.


ABSENCE

The certificate of sufficient participation in the course will only be issued if a minimum attendance of 80% is achieved.


LIABILITY

Assissa Consultancy Europe is not liable for any damage, loss, or theft during the courses. Any damage caused to third parties by the student is the student's responsibility.


COMPLAINTS

If you have a complaint about Assissa Consultancy Europe, the course, or the instructor, please contact Mr. Ynze Remmers in the first instance. You can also send a letter or email to Assissa Consultancy Europe. We will respond within 7 days and process your complaint within 14 days. If a response or investigation requires more time, we will notify you within 7 days, stating the reason. This response will also include an indication of when we expect to be able to handle the matter.

If a dispute arises and the complainant and defendant cannot resolve it, Bendor Admin will be called in to mediate. Bendor Admin's decision is binding on Assissa Consultancy Europe. Any consequences will be handled by Assissa Consultancy Europe within 14 days. Complaints remain confidential, and we retain all complaints and the manner in which they were handled for one year.


CERTIFICATE AND EXAMS

If you attend at least 90% and pass the final test/exam, you will receive a certificate.

The certificate can be requested from us for up to 5 years back.


ADMISSION

Assissa Consultancy Europe reserves the right to refuse admission to a course.


PRIVACY AND CONFIDENTIALITY

All information before and during the course is confidential. This applies to personal data and information about third parties. Information about clients or work processes provided by participants during the course will also be treated confidentially by the client and contractor. The client and contractor comply with applicable privacy legislation. A detailed description of our privacy policy is available on our website www.assissa.nl.


APPLICABILITY

By registering for or participating in an Assissa Consultancy Europe course, the client accepts the general terms and conditions of Assissa Consultancy Europe. Deviations from these terms and conditions are only valid if there is an express written agreement between the client and Assissa Consultancy Europe.


CORRESPONDENCE

Administrative or educational inquiries will be answered within 7 days. Questions or letters requiring longer processing will receive confirmation of receipt within the specified timeframe, along with an estimated response time.


OWNERSHIP AND COPYRIGHT

Ownership of all Assissa Consultancy Europe training courses and the copyright of the materials developed by Assissa rests entirely with Assissa Consultancy Europe, unless otherwise agreed in a separate agreement. Copyright of the articles and literature used rests with the publisher and/or the author.