Conflict management and client-centered action

Course type:
Conflict management and client-centered action

Target group:
All gaming provider employees.

Objective:
Learning to deal with conflicts and aggression in the workplace.

Entry level:
No prior knowledge of the course required

Level:
MBO

Study load / course duration:
8u

Topics covered:
-Guest oriented acting
– Managing conflicts using conflict styles
– Exercising with the help of a training actor
– Simulation game/exercises
– Inventory and analysis assignment ‘Conflicts in the workplace

Parts of the course:
Theoretical part:
deepening of knowledge about communication, background of conflicts and theory using models.

Practical part:
practise, under supervision of trainer, with training actor of the above.

Course result:
Certificate of successful completion, knowledge of the above.

 

• In-company training, at a location to be determined
  € 2.940 (excl. VAT)

After the client has given Assissa the assignment, the following conditions apply.

• If canceled up to 6 weeks before the start date of the training / course: no costs.
• For cancellation between 6 and 3 weeks before the start date of the training / course: 50% of the training / course costs.
• If canceled within 3 weeks before the start date of the training / course:
  • 100% of the training / course costs, if no replacement dates are determined;
  • 60% of the training / course costs that are given on location;
  • 50% of the training / course costs, if replacement dates are also determined.

The reason for cancellation does not play a role in the cancellation schedule. In all cases it also applies that:

1. Expenses already incurred and non-refundable (such as hotel reservations and transport tickets) are in all cases passed on to the client;
2. Assissa undertakes to carry out the agreed work anyway;
3. A participant can be replaced at any time by another employee of the same company without additional costs.

Amsterdam, 01-01-2022